Shipping Policy Shipping & Delivery Policy – JengaSasa.com 1. Introduction JengaSasa operates as a multi-vendor marketplace. Products are sold and shipped directly by individual vendors and delivery times, costs, and procedures may vary by seller and location. This policy explains how shipping works and what you can expect at each stage of the order process. 2. Shipping Costs Shipping fees are calculated and displayed at checkout based on: • The vendor’s location relative to your delivery address • The weight and dimensions of the items • The shipping method selected (standard or express) If your order includes products from multiple vendors, you may see separate shipping charges per shipment. 3. Order Processing & Dispatch After you place an order: • Vendors will prepare your items for shipment • Order processing times can vary by vendor (typically 1–3 business days) • Once dispatched, tracking information is provided where available Setting clear expectations for processing helps reduce delivery uncertainty and improves overall satisfaction. 4. Estimated Delivery Times Delivery timelines shown at checkout are estimates and can be affected by factors outside our control, including: • Courier availability • Remote delivery locations • Vendor stock levels Typical delivery expectations are: • Within Nairobi: Approx. 1–2 business days • Regional deliveries: Approx. 3–5 business days Actual delivery dates may differ and are not guaranteed. 5. Tracking Your Order Once your order is dispatched: • You will receive a tracking number or status update • You can view delivery progress under My Orders in your account Tracking lets you stay informed about the location and estimated arrival of your package. 6. Failed or Delayed Deliveries If a delivery attempt fails because of: • Incorrect address • Unavailability to receive the package The courier may attempt redelivery. Multiple failed deliveries may result in the package being returned to the vendor. Additional delivery charges may apply for reshipment. To avoid delays: • Double-check your delivery address • Provide clear delivery instructions where possible 7. Local Delivery Options Some vendors offer local or same-day delivery services for nearby locations. These options and associated fees are shown at checkout when available. You may also have pickup options depending on the vendor (if the service is offered). 8. Shipping Restrictions Certain items may have special delivery requirements or restrictions based on: • Size or weight • Safety regulations • Handling rules • Remote geography If an order exceeds delivery limits, JengaSasa will notify you promptly. 9. Lost or Damaged During Shipment If your order is lost or arrives damaged: 1. Contact support@jengasasa.com or raise a dispute via Help Center → Dispute Resolution 2. Provide order details and any photos or evidence 3. JengaSasa will work with the vendor and courier to resolve the issue This process helps ensure fair outcomes even when shipping problems occur. 10. Links to Other Policies This Shipping & Delivery Policy works in conjunction with the: • Returns & Refund Policy • Dispute Resolution Policy • Terms & Conditions Please review those pages for related procedures and remedies. 11. Contact Us If you have questions about shipping or delivery, contact us: 📧 support@jengasasa.com 🌐 https://www.jengasasa.com