Privacy Policy – JengaSasa.com 1. Introduction JengaSasa (“we,” “us,” or “our”) operates an online marketplace connecting buyers and vendors of construction materials and related services. We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. This Privacy Policy explains how we collect, use, store, share, and protect your personal data in accordance with the Kenya Data Protection Act, 2019. By accessing or using JengaSasa.com (the “Platform”), you agree to the practices described in this Policy. 2. Information We Collect We may collect the following categories of personal data: 2.1 Information You Provide • Full name • Email address • Phone number • Physical or delivery address • Account login credentials • Business or vendor details (company name, location, contact details) • Communications with support or other users 2.2 Transaction Information • Orders placed and fulfilled • Payment references (not full card or mobile money details) • Disputes, returns, and refund records 2.3 Technical Information • IP address • Device type and browser information • Log data and usage activity • Cookies and similar technologies 3. How We Use Your Information We use personal data to: • Create and manage user accounts • Facilitate transactions between buyers and vendors • Process orders, returns, refunds, and disputes • Communicate service updates, confirmations, and support messages • Improve platform functionality and security • Detect fraud, abuse, or prohibited activity • Comply with legal and regulatory obligations 4. Legal Basis for Processing We process personal data based on: • Your consent • Performance of a contract • Compliance with legal obligations • Legitimate business interests (e.g., fraud prevention, platform security) 5. Sharing of Information We may share your data with: • Vendors and buyers involved in a transaction • Payment processors and financial service providers • Delivery and logistics partners • Service providers supporting platform operations • Regulatory authorities where required by law We do not sell personal data to third parties. 6. Data Storage & Security We implement reasonable technical and organizational measures to protect personal data against: • Unauthorized access • Loss, misuse, or alteration Despite safeguards, no system is completely secure, and users share information at their own risk. 7. Data Retention Personal data is retained only for as long as necessary to: • Fulfill the purposes outlined in this Policy • Meet legal, regulatory, and accounting obligations • Resolve disputes and enforce agreements 8. Your Rights Under Kenyan Law You have the right to: • Access your personal data • Request correction of inaccurate data • Request deletion of personal data where lawful • Object to or restrict processing • Withdraw consent where applicable Requests can be submitted via support@jengasasa.com. 9. Cookies JengaSasa uses cookies to: • Improve user experience • Analyze platform usage • Enable essential site functionality You may manage cookie preferences through your browser settings. 10. Third-Party Links The Platform may contain links to third-party websites. JengaSasa is not responsible for the privacy practices or content of external sites. 11. Children’s Privacy JengaSasa is not intended for users under the age of 18. We do not knowingly collect personal data from minors. 12. Cross-Border Data Transfers Where data is transferred outside Kenya, we ensure appropriate safeguards are in place in accordance with applicable law. 13. Policy Updates We may update this Privacy Policy from time to time. Changes take effect upon posting on the Platform. Continued use constitutes acceptance of the updated Policy. 14. Contact Information For privacy-related questions, concerns, or requests: 📧 support@jengasasa.com 🌐 https://www.jengasasa.com