At Jengasasa, we strive to ensure your complete satisfaction with our construction materials and services. However, if you are not entirely satisfied with your purchase, we offer a straightforward refund and returns process. Please review the following policy to understand your options.

1. Overview

Our Refund and Returns Policy applies to all purchases of construction materials made through our website, www.jengasasa.com. For services, please refer to the specific terms outlined in your service agreement. This policy is designed to provide clarity and fairness to our customers while ensuring compliance with applicable laws.

2. Refunds

Eligibility for Refunds

  • Refunds are available for defective, damaged, or incorrect items received.

  • Refunds may also be issued if the product does not match its description on our website.

  • Refunds are not applicable for items that have been used, altered, or damaged after delivery.

Refund Process

  1. Request a Refund: Contact our customer support team at [insert email/phone] within 3 days of receiving your order to initiate a refund request.

  2. Return the Item: Once your request is approved, you will receive instructions on how to return the item. The item must be returned in its original packaging and condition.

  3. Inspection and Approval: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.

  4. Refund Issuance: If approved, your refund will be processed within 1-3 business days and credited to your original payment method.

Non-Refundable Items

  • Custom-made or personalized items.

  • Services already rendered or partially completed.

  • Items marked as “final sale” or “non-returnable” on the product page.

3. Shipping Returns

Return Shipping Costs

  • If the return is due to an error on our part (e.g., wrong item shipped or defective product), we will cover the return shipping costs.

  • If the return is due to a change of mind or other customer-related reasons, the customer is responsible for return shipping costs.

Return Shipping Instructions

  1. Contact Us: Reach out to our customer support team to obtain a Return Authorization Number (RAN) and shipping instructions.

  2. Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation.

  3. Ship the Item: Send the item to the address provided by our team. We recommend using a trackable shipping method for your protection.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately. We may request photos or other evidence to process your claim. Once verified, we will either replace the item or issue a full refund, including shipping costs.

4. Need Help?

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact our customer support team:

  • Email:info@jengasasa.com

  • Phone: 0729988777

We are here to help and ensure your experience with Jengasasa is seamless and satisfactory.

This Refund and Returns Policy is subject to change. Please review it periodically for updates.