FAQ
Welcome to the Jengasasa FAQ page! Here, we’ve compiled answers to some of the most common questions about our construction materials, services, and policies. If you don’t find the information you’re looking for, feel free to contact us at info@jengasasa.com/0729988777
SHOPPING INFORMATION
We offer a variety of construction services, including:
Project management
Construction consulting
Installation services
Custom construction solutions
Delivery times vary depending on your location and product availability. Standard delivery takes 1-3 business days, while express delivery options are available for faster service.
Once you place an order, you will receive an order confirmation via email. We will then process your order and notify you when it has been shipped. You will also receive a tracking number to monitor your delivery.
Yes, once your order is confirmed, you will receive an invoice via email. This invoice includes details of your purchase, such as the items ordered, total cost, and payment method.
PAYMENT INFORMATION
Payment is typically taken from your bank account or card immediately after you complete the checkout process. For bank transfers, payment must be confirmed before we process your order.
A wishlist is a feature on our website that allows you to save products you’re interested in for future purchase. You can add items to your wishlist while browsing and access them later from your account.
If you receive a damaged or defective product, please contact us immediately at info@jengasasa.com or call 0729988777. We will guide you through the return process and either replace the item or issue a refund.
Yes, you can cancel an order before it has been shipped. Contact us immediately at info@jengasasa.com to request a cancellation.
Package tracking allows you to monitor the status of your delivery. Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to check the current location and estimated delivery date of your package.